Contact information
Contact Information
Effective Date: July 13, 2026
At Shafaf Beauty, we are committed to providing excellent customer service. If you have any questions about your order, our products, shipping, returns, or any other inquiries, our support team is here to help.
Customer Support
Website
www.shafafbeauty.com
WhatsApp
+92 309 7600110
Customer Service Hours
Our customer support team is available during our regular business hours.
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Monday – Saturday: 10:00 AM – 8:00 PM (PKT)
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Sunday: Closed
Response times may vary during weekends, public holidays, promotional campaigns, or periods of high order volume.
Order Support
Please contact us if you need assistance with:
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Order placement
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Order confirmation
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Payment verification
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Shipping updates
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Order tracking
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Returns & refunds
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Product replacements
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Product inquiries
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General customer support
To help us assist you quickly, please include your Order Number and a brief description of your inquiry when contacting us.
Shipping & Delivery Support
If your order is delayed, damaged, incomplete, or you receive the wrong product, please contact us within 24 hours of delivery.
For return or replacement requests, a continuous unboxing video is required in accordance with our Return & Refund Policy.
Business Information
Business Name: Shafaf Beauty
Country of Operation: Pakistan
Social Media
Stay connected with us for the latest product launches, beauty tips, exclusive offers, and promotions through our official social media channels.
Response Time
We aim to respond to all customer inquiries as quickly as possible. Most messages are answered within 24 business hours, although response times may be longer during weekends, public holidays, or peak shopping periods.
Thank you for choosing Shafaf Beauty. We appreciate your trust and look forward to serving you.