Refund policy

Return & Refund Policy

Effective Date: July 13, 2026

At Shafaf Beauty, customer satisfaction is important to us. We are committed to providing genuine beauty and skincare products. If there is an issue with your order due to our error, we will do our best to resolve it quickly and fairly.

Please read this policy carefully before placing your order.

1. Eligibility for Returns

A return, replacement, or refund will only be considered if the issue is caused by Shafaf Beauty, including but not limited to:

  • You received the wrong product.

  • You received a damaged or defective product.

  • An item is missing from your order.

  • The product delivered is different from what you ordered.

Returns or refunds are not accepted for reasons such as:

  • Change of mind.

  • Personal preference.

  • Skin type incompatibility or allergic reactions.

  • Incorrect product selection made by the customer.

  • Used, opened, or tampered products (unless the issue was caused by us).

2. Unboxing Video Requirement

To protect both our customers and our business from fraudulent claims, a clear, continuous unboxing video is mandatory for all return, replacement, or refund requests.

The video must:

  • Begin before the parcel is opened.

  • Clearly show the shipping label.

  • Show the parcel being opened without any cuts or edits.

  • Clearly display all items received.

Claims submitted without a complete unedited unboxing video may not be approved.

3. Reporting an Issue

If you experience any issue with your order, you must contact us within 24 hours of receiving the parcel.

Please provide:

  • Your Order Number.

  • A clear unboxing video.

  • Photos (if applicable).

  • A brief description of the issue.

Requests made after the 24-hour period may not be eligible for review.

4. Refunds

If, after reviewing your claim, we determine that the issue was caused by Shafaf Beauty, you may choose one of the following options:

  • A full refund, or

  • A replacement of the affected product.

Approved refunds will be processed through an appropriate payment method, which may include the original payment method, bank transfer, or another mutually agreed option.

The processing time may vary depending on the payment method and internal verification process.

5. Product Replacement

If a replacement is approved:

  • We will dispatch the replacement product as soon as reasonably possible, subject to stock availability.

  • If the product is no longer available, a suitable alternative or a refund may be offered.

6. Return Shipping

If the return is approved due to an error on our part, Shafaf Beauty will provide instructions regarding the return process and any applicable return shipping arrangements.

Customers should not return products without first receiving approval from our support team.

7. Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns or exchanges for products that have been:

  • Opened or used.

  • Damaged due to customer misuse.

  • Returned without prior approval.

  • Returned without the required evidence described in this policy.

8. Right to Decline Claims

Shafaf Beauty reserves the right to decline any return, replacement, or refund request if:

  • The required unboxing video is not provided.

  • The claim is submitted after the specified reporting period.

  • The evidence does not support the reported issue.

  • The product has been used, altered, or damaged after delivery.

  • The request does not comply with this policy.

9. Policy Updates

Shafaf Beauty reserves the right to amend or update this Return & Refund Policy at any time without prior notice.

The latest version will always be available on our website.

10. Contact Us

If you need assistance regarding a return, replacement, or refund, please contact us:

Shafaf Beauty

Website: www.shafafbeauty.com

Email: shafafbeauty@gmail.com

WhatsApp: +92 309 7600110

Our support team will review your request and respond as soon as reasonably possible.